Shipping Policy
Shipping Coverage Area Ember House Saunas specializes in delivering premium wellness solutions exclusively within the Continental United States. At this time, we do not offer shipping to Alaska, Hawaii, or international destinations to ensure our logistics network maintains the highest standards of care and efficiency.
Order Confirmation Immediately after placing your order, you will receive an automated confirmation email. This signifies that our system has recognized your purchase and pre-authorized your payment method. We then move quickly to coordinate with our domestic suppliers to verify that your specific unit is ready for immediate dispatch.
Order Processing Time Quality control and secure packaging are our priorities for every high-ticket item. Please allow 3–5 business days for our team and warehouse partners to process your order. During this period, we conduct final inspections and prepare the necessary documentation for secure transport.
Shipment Notification & Tracking Transparency is a cornerstone of our service. As soon as your order leaves the warehouse, we will send a shipment notification to the email address provided at checkout. This email will include a dedicated tracking number, allowing you to monitor your sauna's journey from our floor to your door.
Estimated Delivery Time While transit times vary based on your proximity to our domestic distribution centers, most orders arrive within 3–7 business days once shipped. Combining our handling and transit phases, customers can typically expect their delivery within a window of 7–12 business days.
Shipping Carriers We partner with a network of reliable professional carriers, including FedEx, UPS, and USPS. For our larger sauna units, we utilize specialized Freight Carriers. These oversized items are shipped via Curbside Delivery, meaning the carrier will bring the shipment to the curb of your property. We recommend having assistance available to move these substantial items to their final location.
Delays & Exceptions Logistics can occasionally face unforeseen challenges such as extreme weather or supply chain shifts. If an item is out of stock or requires a custom build-out, we will contact you immediately with a revised timeline. In the event of a transit delay, our team will proactively notify you via email so you are never left wondering about the status of your investment.
Contact Information If you have any questions regarding your shipment or specific delivery requirements, our dedicated support team is here to assist you.
Email: support@emberhousesaunas.com Store: Ember House Saunas